WorkflowMax for Loan Assistant Mortgage Broker support and Loan Submission service
Janette Fairleigh | TrustRadius Reviewer
December 19, 2019

WorkflowMax for Loan Assistant Mortgage Broker support and Loan Submission service

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with WorkflowMax

WorkflowMax is integral to our business. Max is responsible for managing the flow of mortgage loans to lenders for over 40 top Australian mortgage brokers. We manage the compliance and submission processes of hundreds of loans, on behalf of mortgage brokers. WorkflowMax enables us to manage the status of deals and the flow of information between stakeholders. We use it in conjunction with Business Dropbox for our documents and Xero accounting (with Stripe) for fast billing.
WorkflowMax (and Dropbox) offers us the security we need over our files and information as you can imagine we view and manage deeply personal information.
WorkflowMax enables our business to be a leader in what we do for brokers.
  • Workflow templates and tasks for varying scenarios.
  • Communication and status updates to stakeholders with audit trail.
  • Different Job states for different templates.
  • Maybe allowing a note option to change a job state.
  • Max enables Loan Assistant to invoice very quickly and easily and integration with Xero for card payments brings our cashflow forward.
  • Max enables the Loan Assistant team to manage their workflow in an efficient and productive way. The team all work from home. It is the centre of our Loan Assistant universe.
Loan Assistant is a virtual business, entirely operated in the cloud. We do not have an office. Team members are located in diverse locations such as Munich, Canada and Sri Lanka as well as various locations in Australia. WorkflowMax is what ties us together. The fact that the billing is so tightly integrated into the workflow is a great strength. At this time we have been using Max for 6 years and plan on keeping using it. We have evaluated Slack but it didn't work for us.
We have had very few issues with Max.

Do you think WorkflowMax delivers good value for the price?

Yes

Are you happy with WorkflowMax's feature set?

Yes

Did WorkflowMax live up to sales and marketing promises?

Yes

Did implementation of WorkflowMax go as expected?

Yes

Would you buy WorkflowMax again?

Yes

Max is really good at keeping audit trail of emails between stakeholders and we love that we can email docs and notes straight to Max in a secure way.
Max is not the best CRM. This is not the focus of Max. Max manages our workflow of deals (jobs) to the lender from pre-submission to settlement. We can see where any deal (job) is at and the teams find it easy to keep max updated on tasks and timelines.
We have to manage a complicated compliance regime under the National Consumer Credit Protection act and Max helps us enable that compliance.

WorkflowMax Feature Ratings

Task Management
8
Resource Management
3
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
8
Team Collaboration
7
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
7
Email integration
7
Mobile Access
3
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
8
Quotes/estimates
Not Rated
Invoicing
9
Project & financial reporting
9
Integration with accounting software
9