Overall Satisfaction with Workfront
Workfront was initially purchased by our marketing division in order to manage workload in a scalable way, provide our team with a way to collaborate on proofs within the work management system (using the additional ProofHQ integration), and provide us with better reporting capabilities. We manage the creation of marketing pieces in our system (brochures, fliers, postcards, powerpoint point presentations, emails, web pages).
- Community and responsiveness: Workfront has built a community site where customers are able to network with each other and with Workfront employees and receive advice from others in the same situation or help on escalating issues.
- The app itself is fairly customizable and has a lot of flexibility.
- Workfront is continuing to add features on a regular basis to improve functionality.
- The integration between ProofHQ and Workfront needs work. With the acquisition of ProofHQ in 2015, Workfront's goal to further integrate and make transparent the link between ProofHQ and its own app, has brought up a lot of issues and duplicate functionality which we're waiting to see ironed out before we introduce the new functionality to our users.
- It remains a challenge to get through the Workfront helpdesk. It's as though there's some sort of Konami code required that I don't have--a combination of words and gestures that will escalate me to the next tier.
- I would like to see one place where I can subscribe to that reports all changes to the app, whether these are actual releases or patches (right now, I have to go to a different place to view patch releases, and sometimes the patch releases are not fully described).
- Calendar functionality needs work with respect to printing and with respect to what can be added to a calendar. I'd also like to see more integration between Workfront calendar and Outlook calendar since the Outlook calendar continues to be one of our biggest tools.
- Users are more satisfied with the way their work is represented.
- We have reporting capability that we have never had before (our old work management tool didn't make it easy to report on anything, so we had no reports).
- Thanks to the ProofHQ integration, we have a faster speed to market because our review process is now more streamlined.
We used ViewStar for several years, and it just didn't do very well. Every change needed to go through our IT department and needed a user story to be created, so change and progress was slow. There was no reporting capability other than downloading rows and doing a manual count. There was only the ability to have one type of workflow in it, so other teams opted to use their own system, so we didn't have one place to come and get work from. We just ended up outgrowing the system not long after we developed it.
[There's a] steep learning curve -- Workfront relies on the user being comfortable with web browsers (meanwhile, we have people in our organization who can't tell the difference between being in Chrome and being in Internet Explorer) and detail orientation on the part of the user. There's a lot going on in each web page, which means there's a lot for our users to keep in mind when they create a project or even a simple task. If you have need of the complexity, this can be a great thing for you to set up, but if your user is your weak link, then you do need to keep them in mind in designing your system.