Overall Satisfaction with Workfront
- R&D Resource Capacity Planning
- R&D Employee and Contractor Resource Procurement Request and approval
- R&D Contract Resource budget planning and tracking
- External Customer Support to submit trouble tickets, receive Support notes/documentation, and download software updates
- External Contractor access for new resource needs, existing resource invoicing support
- R&D, Professional Services and Operations Time reporting
- Resource Portfolio management
- Friendly user interface.
- Ease of customization that does not require the use of specialized consultants.
- Excellent use of YouTube for quick learning.
- Need more large-number-of-user type customers view points/use cases.
- Faster resolution to reported problems.
- Through the use of request queues we have made vast improvement in the R&D resource request and approval process to improve human resource budget planning and tracking.
- Through the creation of Workfront projects we have made vast improvements in the resource planning/forecasting process which is provided to finance for improved P&L reporting.
- Through the creation of Workfront projects we have made vast improvements in capturing R&D, Professional Services and Operations time which is provided to finance for improved P&L reporting.
- Through the use of User profiles and custom data a strong resource portfolio exists for monthly, quarterly, and adhoc reporting.
We chose Workfront for its user interface, project and portfolio capabilities, resource capacity planning capabilities, IT ticketing capability, ease of system management being SaaS, ease of understand the licensing model, and the ease of implementation (not needing a team of people and multi-month implementation before training can begin).