Overall Satisfaction with Workfront
Workfront is primarily being used in the marketing department, however the Education Services team within the Global Services & Support Team has begun to use the tool as well. Workfront addresses version control issues in the review cycle, keeps communication out of one-off emails that get lost, and saves creative brief data for reference. In particular, it helps our graphic designers prioritize their workload.
- The proofing tool is very useful to track comments and review cycles. Document versions and the detailed history of a document is very useful as well.
- The varied user interface, when assigned appropriately, is useful in that it doesn't provide users with more than they need to do their jobs. It's a decluttered workspace when used correctly.
- Notifications. If you pay attention to your email, you'll never miss a thing in Workfront.
- Just as it was a positive, Workfront's notifications can be a negative for the tool as well. For those that are not closely in tune with their email, Workfront's email notifications may get missed, delaying projects. Sometimes, people just want an email only at the exact moment when it's time for them to work on something, not leading up to it or after it's due.
- The integration with Proof HQ has been rocky at times. The idea of deadlines for document approvals is great, but it's only in the Proof HQ platform, not the Workfront platform. This doesn't work for a company that only logs into the Workfront platform.
- During training, it would be helpful if best practices were provided. We were told all the options, but we weren't led in a specific direction, which is what we really needed.
- Workfront has enabled us to produce projects with less spin, incorporating our service-level agreements in a more permanent way.
- Some would say that the effect of project turnaround has been negative due to the installation of SLAs, but really, these SLAs were never in place before and there was no organization. Now, the expectations of turnaround time are more reasonable.
- When used correctly, collaboration and efficiency has improved by using Workfront. Note though, that if you have users who are not as tech-savvy or are set in other ways, Workfront can become a burden to administrators and those involved in projects.
Workfront is a project workflow tool, and Kapost is meant to be more of a content management and measurement tool. Workfront's workflow capabilities outpaced Kapost by far, and we have been able to be much more specific regarding project types, teams, timelines, and more. Document approvals and file capabilities in Workfront also exceed Kapost by far.
Workfront is excellent for large Creative Services teams with a project manager or two. Its allocation functionality keeps everything streamlined and scheduled. However, in smaller in-house creative teams, some functionality is not applicable as workers are typically always over-allocated in these situations. The typical resource allocation does not apply here.