Workfront Review
January 25, 2017
Workfront Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Workfront
Using as a Servicedesk ticketing system as well as supporting our PMO in all aspects of project management.
- Workfront is great at putting all tasks assigned to team or individuals all in one view to make it simpler to keep track of what is being worked and what needs to be worked.
- The customized forms allow for the right information to be collected on first customer contact, which increases efficiency and decreases frustration.
- The reporting is very robust and with a little tinkering you can report on almost anything.
- We are utilizing the feature that allows users to email into a request queue. I like this feature but the only negative is that requests that come in this way are not assigned a queue topic and there is not a way to assign them one once they have been submitted. We had to get very creative in designing reports but still have to do a manual update to all these requests, which takes my technician's time.
- Keeping the Servicedesk requests/issues in the same tool as the one we use to escalate to our Development teams increased our efficiency and reduced the amount of time (and money) we spend resolving each issue.
- I have gotten feedback from the PMO that they are better able to keep track of issues and assigning them to the correct project, and reassigning when needed, with minimal overhead.
WOrkfront had the best features and most customization.