Workfront Leaps Ahead
May 02, 2018

Workfront Leaps Ahead

Karen Adams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workfront

Pros

  • Ability to decide what kind and how many notifications to receive.
  • Being able to create a multitude of reports (e.g. intake, tasks, how many requests and by who).
  • Online training (Ascent) and resources to answer most questions.
  • Local communities (go Mid-Atlantic user group!) which offer an opportunity to collaborate with other system admins, workers and users.
  • Support has been very good. If we don't get a good resolution via email, we can either Skype or have a conversation. Usually resolve issues within 48 hours. IF it needs to be escalated, our customer rep is always on it.
  • LEAP!

Cons

  • Would be helpful to be able to respond to an email from someone, generated in Workfront, and have it captured on the project.
  • See all updates regardless of where they are (e.g. project, task, proof) show up in the update feed.
  • We save time by streamlining the intake process.
  • Tasks are not lost, so there is less delay in production.
  • All activity, documents, comments are in one spot, saving time searching for that backup information.
There is NO comparison. Workfront is lightyears ahead in integration, workflow, proofing capability and tracking.
We are in in-house MarCom group (Creative, Video, Web, Comms, Advertising, Image Center). Workfront has helped streamline our project intake by making it manageable.

Adobe Workfront Feature Ratings

Task Management
9
Scheduling
8
Workflow Automation
8
Team Collaboration
9
Document Management
10
Email integration
9
Mobile Access
9

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