Item: Wufoo
Rating: 7
Author: Verified User

Overall Satisfaction with Wufoo

Use Cases and Deployment Scope

Our business uses Wufoo to help in customer sales and enrollment. It takes users through a series of forms so that we can collect information from them that is useful in determining whether they are viable customers or not, and moving them through the enrollment process. Wufoo makes it easy to have this information automatically disseminated via multiple means such as email or file drops to an FTP site, making process automation and tracking extremely easy.

Pros and Cons

Pros

Wufoo makes building forms extremely easy and intuitive.
If there is additional functionality that isn t already built in, Wufoo makes it extremely easy to get it add in.
If you have any questions about functionality, how to implement Wufoo, or anything really, Wufoo staff is extremely helpful and responsive.
For someone with limited coding experience, this makes implementing forms extremely quick and easy.

Cons

Wufoo could add some more complex functionality. For most purposes it works well, however, and they will work with you on specific functionality implementations
Wufoo could work a little on allowing more customization of presentation/formatting.
Wufoo could improve some of their automation functionality out-of-the-box.

Return on Investment

Wufoo allowed us to implement customer retention and procurement processes much more quickly than would otherwise have been possible.
Wufoo increased our lead conversion efficiency and employee efficiency.
Wufoo allowed us to provide quicker, more responsive customer service.

Alternatives Considered

I haven't used very many other products that are similar to Wufoo. Wufoo is built to be integrated with so many other applications and add-ins for workflow (many of which are free), that it is extremely easy to add it in a way that is synergistic with the rest of your business.

Likelihood to Renew

We have been very happy with the return on the money we ve spent on Wufoo and will definitely continue to use their services going forward. Unless we came across a need for some much more complex functionality to tie into our website, I don t see any reason we would switch to another service.

Likelihood to Recommend

There are some situations Wufoo is better suited for than others. For most of your form implementation needs, Wufoo works great. If you are looking for some more complex functionality, however, such as having multiple levels of conditional lists or questions, you are going to have to work a little more closely with the Wufoo team.

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