Xero is a leader in SAAS for SME enterprises
Updated January 09, 2018

Xero is a leader in SAAS for SME enterprises

Jenny Sutton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xero

Xero is used to manage all the financial transactions and reporting for a non-profit in Hong Kong. Multi-user, cloud-based access allows all stakeholders to understand the financial situation at any point in time without requesting reports or data from the limited resources. Most actions are intuitive and users require very little training to be able to effectively use Xero.

I am now also using Xero for my own startup. It is a great tool to allow the co-founders to enter their own expenses, and for me to have up to the minute cashflow information - especially because my bank finally allows Xero to automatically upload transactions - bank reconciliations are continuous and so easy.
  • Billing and collections
  • The automatic bank upload makes bank account management simple. Xero has an almost realtime picture of the bank statement, which makes reconciliations a thing of the past, and makes it a great tool to support tactical decision making.
  • Budgeting and forecasting - especially if you are using tracking categories - uploading budgets is very time-consuming, budget versus actual requires a download to Excel and lots of manipulation.
  • Additional user types - allow "Tracking category" managers to access budget versus actual reports for their category.
  • Customise Receipts - create a different document type that can contain customisable content; receipt can be addressed to someone other than the original customer.
  • Improve understanding of expenses
  • Insight into cashflow
  • Reduced effort
I have used Xero in several different organisations - a small business, a charity and a startup. I have recommended it to anyone who is looking for a simple but professional accounting and billing system. I am inspired by them as a company and the vision they have for their product and their knowledge of the customers' needs.

Xero Feature Ratings

Accounts payable
8
Accounts receivable
8
Cash management
6
Bank reconciliation
10
Expense management
7
Time tracking
Not Rated
Fixed asset management
6
Multi-currency support
10
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
4
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
2
Localizations
Not Rated
Journals and Reconciliations
1
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
Not Rated
Standard reports
7
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Role-based user permissions
7
Single sign-on capability
Not Rated

Using Xero

Easy to use - you almost dont need to know anything about accounting to operate this system!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Bank reconciliations are automatic once set up with the bank - no more downloading and uploading files, and spending time finding missing transactions.
  • Expenses - the most intuitive way to use the mobile app expense reporting function results in one claim per expense. This would be okay if you could approve expenses in bulk - but you cant so it is very time-consuming for the approve. Also expense reimbursement payments should also be allowed in bulk,
Yes - Mobile interface is easy to use - but the concept of multiple expenses on one claim could be more self-evident.