Xero superior to QuickBooks
Updated January 08, 2018
Xero superior to QuickBooks
Score 8 out of 10
Overall Satisfaction with Xero
Across the organization and a few of the clients we support. Addresses the version issues of QuickBooks and bank reconciliation as central core of product is superior to its competitors.
- Bank feeds & reconciliation
- Single ledger
- Xero to Xero network invoices and bills
- Integrations to various, more specific solutions
- Reporting query flexibility
- Global search functionality
- Easier return to prior pages after drill-down
- Quicker, more efficient client closing process
- Eliminates need to transfer data files or company versions
- SaaS model, like QuickBooks Online or similar software vs. one-time fee for desktop or enterprise or other multi-licensed desktop software; include as part of fixed, monthly value fee
- Standard reporting functionality allows consistency across multiple entities and users.
Previously exclusively a desktop QuickBooks "shop". Hate the version control issues and need to collect and transfer data files to get source documents. Auto bank downloads clunky and not as intuitive as Xero bank recon features. Few clients use FreshBooks - nice customer invoicing tool, but not a real accounting system. Selected Xero because it's easy to learn, dashboard view is great and bank recon makes accounting efficient and easy.
- Fewer than 25% of my clients
It's Particularly well suited for service businesses. Product-based business require integrations for anything but rudimentary retailers / products. Need to be comfortable working with bank reconciliation process; other products allow multiple ways to create and edit transactions, while Xero is best suited for transactions which will ultimately flow through as a bank transaction. Reporting formats, few of the terms are more "European"; no problem for me, but may be a turn-off for some.
Xero Feature Ratings
Evaluating Xero and Competitors
- Product Features
- Product Usability
- Third-party Reviews
Ease of use was most important factor. The single ledger and use of bank reconciliation as central features are brilliant and intuitive. Base features such as multi-currency and fixed assets are often additional cost in other systems, but not Xero. Saas model allows automatic upgrades, so no tracking versions of software and no loading of upgrades.
Should take minimal effort and be fully implemented within a few hours. Payment system and other app integration may take a little longer, but well worth the effort. Look at Xero Files and Xero Practice Manager for receipt storage and attachments and project workflow tracking. Great Vimeo video library available. Might look a little different than used to for older accountants, but take the time to learn and get more comfortable.
Change management was a minor issue with the implementation - Should make it part of switch to digital, online office. Look to digitize all, or as much as possible, of your documents as well as full investigate other apps in Xero marketplace for integration for real-time, powerful end to end systems and automation of most processes. Make sure credit cards are used exclusively for business, otherwise have to sort personal or other entity transactions.
Xero itself not really configurable in traditional, ERP sense. But availability of Xero app marketplace makes functionality endlessly configurable. Bank rules within Xero very useful and time saving.
Xero uses bank reconciliation as central feature, so if using journal entries before you'll need to think about coding from bank receipt or debit instead.
Knowledgeable support team available on real-time chat, videos, help function with search capability and online community. Do have off hours.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - No such thing. Support is included with monthly fee. No different support levels or maintenance fees. It's all included. Video library is first rate and so often don't need support.
Yes - Just once. Downloaded duplicate bank transactions. However, Xero's internal rules identified them in bank reconciliation and automatically flagged as duplicates.
QuickBooks to Xero conversation team was able to convert QuickBooks Pro database to new Xero subscription in 2 days. Huge value add. Some review and clean-up needed, but minimal compared to effort would have required on my part. Highly recommend to current QB desktop users.
Ease of use, especially for new accounting system users. Older users may need some time to get used to bank reconciliation as main conduit.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
- Bank reconciliations
- Connecting apps in Xero marketplace
- Files to attach receipt or other document to transaction
- Payments or receipts that included a standard invoice or bill plus another, unusual component
- New vs old reporting structure unnecessary and clumsy
Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.
cloud-based service with very high uptime, reliability. Customer support available most of time, but is some off hours.
- File import/export
- AppExchange or similar marketplace
No. Xero app marketplace and open API makes integration easy.
Relationship with Xero
Free trial, easy conversion, transparent pricing. A Xero rep is dedicated for accounting partners.
Responsive customer support, large video and help library can find 95% of any questions without going to customer support.
Yes - Xero pushes out upgrades periodically. As part of SaaS model, done on back end without any effort or work on our end. Seamless!
- More integrated apps
- More states for payroll
- More flexible reporting tools
Yes - Had clients move from starter to standard versions as invoicing or bank transactions grew. Seamless change with no effort other than some set-up in Invoicing.