Yext, no thank you.
Overall Satisfaction with Yext
We used it to manage review sites and information from a central location. It was intended to cut down on time spent on logging in and making edits on multiple portals. We were excited to see it grow our client's local listings and their sales. We thought that it would be a great part of our solution.
- Consolidated management of reviews sites.
- Easy to update reviews sites.
- Distribute data to reviews sites.
- Account management
- Tact and manners
- Ability to implement what they sold.
- Complete waste of time.
- Frustrating for team members;
- Loss of funds invested with no ROI.
We didn't know about BirdEye until after working with Yext. Definitely excited to work with them and see how their solution stacks up. It seems to be Yext but much more robust and hopefully actually functional. The bedside manner at Yext was the most unprofessional I have ever seen in my entire career.
Do you think Yext delivers good value for the price?
No
Are you happy with Yext's feature set?
No
Did Yext live up to sales and marketing promises?
No
Did implementation of Yext go as expected?
No
Would you buy Yext again?
No