Overall Satisfaction with Yext
We used it to manage review sites and information from a central location. It was intended to cut down on time spent on logging in and making edits on multiple portals. We were excited to see it grow our client's local listings and their sales. We thought that it would be a great part of our solution.
- Complete waste of time.
- Frustrating for team members;
- Loss of funds invested with no ROI.
We didn't know about BirdEye until after working with Yext. Definitely excited to work with them and see how their solution stacks up. It seems to be Yext but much more robust and hopefully actually functional. The bedside manner at Yext was the most unprofessional I have ever seen in my entire career.
They had zero interest in anything other than collecting payments and closing deals. There was no support and nobody cared that we were paying for something that didn't work. Was so excited to work with them and very much scarred from the actual experience. Difficult to trust that we won't get burned the same way again. Go into everything with your eyes wide open.
Do you think Yext delivers good value for the price?
Are you happy with Yext's feature set?
Did Yext live up to sales and marketing promises?
Did implementation of Yext go as expected?
Would you buy Yext again?
I don't see the value in Yext. It was never fully functional and they had little interest in supporting it once it was "implemented." There were knowledge gaps on their end and little documentation. We waited days at a time to get assistance from them even though we were paying for a very premium service.