Yext, no thank you.
Anonymous | TrustRadius Reviewer
July 29, 2020

Yext, no thank you.

Score 1 out of 10
Vetted Review
Review Source

Overall Satisfaction with Yext

We used it to manage review sites and information from a central location. It was intended to cut down on time spent on logging in and making edits on multiple portals. We were excited to see it grow our client's local listings and their sales. We thought that it would be a great part of our solution.
  • Consolidated management of reviews sites.
  • Easy to update reviews sites.
  • Distribute data to reviews sites.
  • Account management
  • Tact and manners
  • Ability to implement what they sold.
  • Complete waste of time.
  • Frustrating for team members;
  • Loss of funds invested with no ROI.
We didn't know about BirdEye until after working with Yext. Definitely excited to work with them and see how their solution stacks up. It seems to be Yext but much more robust and hopefully actually functional. The bedside manner at Yext was the most unprofessional I have ever seen in my entire career.
They had zero interest in anything other than collecting payments and closing deals. There was no support and nobody cared that we were paying for something that didn't work. Was so excited to work with them and very much scarred from the actual experience. Difficult to trust that we won't get burned the same way again. Go into everything with your eyes wide open.

Do you think Yext delivers good value for the price?

No

Are you happy with Yext's feature set?

No

Did Yext live up to sales and marketing promises?

No

Did implementation of Yext go as expected?

No

Would you buy Yext again?

No

I don't see the value in Yext. It was never fully functional and they had little interest in supporting it once it was "implemented." There were knowledge gaps on their end and little documentation. We waited days at a time to get assistance from them even though we were paying for a very premium service.

Yext Feature Ratings

Keyword analysis
Not Rated
Backlink management
Not Rated
SERP ranking tracking
Not Rated
Page grader
Not Rated
Competitive analysis
Not Rated
Site audit / diagnostics
Not Rated
Site recommendations
Not Rated
Task management
Not Rated
Local SEO
1
Social SEO
1
Mobile SEO
1
Global SEO
1
Multi-domain support
1
Integration with web analytics tools
1