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A simple way to automate tasks and connect your software
August 17, 2018

A simple way to automate tasks and connect your software

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zapier

Zapier is being used to automate tasks between different software apps that would otherwise be manual work. The problem it solves is that it saves me a lot of time that I'd otherwise be spending on redundant tasks, and allows me to focus on more important and pressing tasks that I have to do.
  • Simple UI and UX
  • Lots of integrations with a bunch of apps, including webhooks
  • Makes automation easy by the way of straightforward connections between many of the most popular (and up and coming) apps
  • The pricing isn't clear on the pricing page, it causes confusion because you have to talk to someone about pricing based on your specs. Other than that, I like Zapier, it's pretty good.
  • I haven't been able to quantify an ROI yet, I see it as a lot of time saved, and that's worth it to me.
I've used direct webhook connections in place of Zapier in some of my applications. I will be honest, when an app has a straightforward way to transmit webhooks, I'd rather use that. It takes out the middle-man. When it's not available, I go for Zapier. Zapier is much easier than setting up webhooks most of the time, so it has that advantage as well.
If you have an extremely simple workflow, you may not need Zapier. If your manual processes are only a couple minutes, and you have low volume, it may not be worth your time and money. However, if you have multi-step processes that would take a lot of manual work, it most certainly is worth your time and money. For example, one workflow alone, I save myself about 10 minutes per record. Added up in a month and that's a lot of time saved.

Zapier Feature Ratings

Cloud Data Integration
9.0
Pre-built connectors
10
Connector modification
8
Support for real-time and batch integration
Not Rated
Data quality services
Not Rated
Data security features
Not Rated
Monitoring console
Not Rated

Zapier Support

Zapier's support is great. They always get back to me quickly
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None