Their tagline really says it all - Zapier makes you happier
January 16, 2019

Their tagline really says it all - Zapier makes you happier

Jeff Bramhall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zapier

When I joined this new company, there were a number of different software platforms already in use. We use Squarespace, Constant Contact, Google Suite - really, something from everywhere but never planned on how to make these things work with one another.
Part of my job when I came on board was to get these things to fit together. Zapier has been a huge part of that.

I loved two things about Zapier:
  • How fast and easy it was to get started.
  • When I did have questions, despite being a free user, I was able to chat with a real person.
In addition, having a non-technical background, my confidence in my ability to use the platform was low. By giving it ALL away (the integration and the support), I was able to develop that confidence with no risk. I really appreciate that.
  • Zaps are incredibly straightforward to make and test.
  • Support in a 1:1 way, in addition to great documentation, even for free users.
  • With a fine point on it - they make something that seems difficult into something that isn't just easy, it's delightfully easy.
  • You know, I can't think of a function within Zapier that I want to be improved.
  • What I want Zapier to do is to grow their infrastructure, specifically with Squarespace commerce and Constant Contact.
  • Qualitatively and in the short term, we save about 90 minutes a month. That's not huge, but it's something.
  • Quantitatively, we don't miss adding contacts to the right groups, so we're not losing people who would otherwise be interested.
  • In the future, I expect that we will use Zapier quite a bit more as we launch our online course, which will include another disconnected site that has unique contacts.
Ideal Scenarios for Zapier
1- You have two unconnected systems (say a website and an email marketing tool or CRM) and you need to connect them.
2- It's something that you know how to do manually (I go to this site, copy this information, paste it here, and do x,y,z with it).
3- It's something you never want to do again.
In my case, it was to take newsletter signups from Squarespace and add them to Constant Contact. Squarespace pushes them into a Google Sheet, which I'd copy into Constant Contact and tag appropriately. Zapier now takes care of that second step and I am hands-off.

Zapier Feature Ratings

Pre-built connectors
10
Connector modification
Not Rated
Support for real-time and batch integration
10
Data quality services
10
Data security features
Not Rated
Monitoring console
10