Integrate, automate, innovate!
December 16, 2019

Integrate, automate, innovate!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zapier

Zapier is used within specific teams in our department to perform workflow automation. We wanted an easy way to perform automation without needing to code but also have a drag and drop interface to set-up easily. For example, we use it with Google Forms for our customers to fill and let Zapier perform the automated approval workflow, and integration to Jira to open a ticket for our team without manually performing it ourselves.
  • Ease of use.
  • Good integration options.
  • We couldn't get some zaps to work consistently.
  • Frees more time to do other things as certain workflows are automated, this enables our team to focus on more valuable tasks.
  • Automation means fewer errors.
The support staff is well versed and helpful. There are also various support methods including the knowledge base which is useful. For more detailed or in-depth support there is also live chat. Overall I am satisfied with the support received.

Do you think Zapier delivers good value for the price?

Yes

Are you happy with Zapier's feature set?

Yes

Did Zapier live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zapier go as expected?

I wasn't involved with the implementation phase

Would you buy Zapier again?

Yes

There are many uses for Zapier that could be used in your environment, as there are numerous connectors available. In our environment we are connecting Google Forms, Google Drive and Jira to perform our workflow for customers.

Zapier Feature Ratings

Pre-built connectors
8
Connector modification
7
Support for real-time and batch integration
8
Data quality services
8
Data security features
9
Monitoring console
8