Zendesk: The right way to do Help Desk Support
Updated February 25, 2015
Zendesk: The right way to do Help Desk Support
Score 10 out of 10
Vetted Review
Verified User
Software Version
Plus
Overall Satisfaction with Zendesk
Pros
- Zendesk provides an easy, web-based solution that can be accessed from anywhere we have a connection. Having a published app that can be used with iPhone's, iPad's and even Kindles helps all of our agents attend to our clients quickly.
- Compared to our previous Help Desk Support resource tool, Zendesk far outshines in all areas including security, forums, customized client facing web pages, and much, much more.
Cons
- Zendesk is easy to setup, easy to use, and is highly customizable for our business needs. The agent or administrator functionality is intuitive and helps us streamline our support process.
- Zendesk has allowed us to streamline our business by providing a solution that gives our support agents a "no learning curve" product. This has saved us time and money when hiring new support agents.
- Zendesk allows us to customize our forums and creates a centralized location for internal employees to add valuable details regarding product updates, bugs and release notes.
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