Zendesk: The right way to do Help Desk Support
Updated February 25, 2015

Zendesk: The right way to do Help Desk Support

David Flacks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zendesk

  • Zendesk provides an easy, web-based solution that can be accessed from anywhere we have a connection. Having a published app that can be used with iPhone's, iPad's and even Kindles helps all of our agents attend to our clients quickly.
  • Compared to our previous Help Desk Support resource tool, Zendesk far outshines in all areas including security, forums, customized client facing web pages, and much, much more.
  • Zendesk is easy to setup, easy to use, and is highly customizable for our business needs. The agent or administrator functionality is intuitive and helps us streamline our support process.
  • Zendesk has allowed us to streamline our business by providing a solution that gives our support agents a "no learning curve" product. This has saved us time and money when hiring new support agents.
  • Zendesk allows us to customize our forums and creates a centralized location for internal employees to add valuable details regarding product updates, bugs and release notes.

Using Zendesk

Zendesk allows for easy billing and automatically provides updates so we don't have to have any downtime. It is always improving and we are looking forward to seeing the progress.