Zendesk works!
September 17, 2014
Zendesk works!

Score 9 out of 10
Vetted Review
Verified User
Software Version
Plus
Overall Satisfaction with Zendesk
Zendesk is used to organize and track all support tickets. It is used by all departments who interact with our current clients. It addresses our speed to get back to customers, our overall customer service, and our internal communication.
Pros
- The strength of the platform and power of the tool. Easily integrates with everything and an easy way to communicate across the organization.
- Ease of use and simplicity. UI is very intuitive and user friendly.
- Integration reporting with GoodData rocks! So simple and really brings value.
Cons
- The platform is great, but the app could still use a bit of work.
- Their best features come at a premium price, especially if you're hoping to use across a large organization.
- None
- Much better customer service
- Visibility and communication across our teams
- Faster response times to problems
Opensource vendors and Desk. Zendesk is a simpler tool and easier to get up and running. I don't have much experience with these other tools, but have seen demos and played around in a couple of trials.
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