User Review: "Zendesk for your Help Desk"https://www.trustradius.com/help-deskZendeskUnspecified8.34111012013-09-30T22:52:47.898Z
Overall Satisfaction with Zendesk
- Documents Support Tickets, provides user with a knowledge base, and empowers them with the ability to track their requests.
- Users are able to search the in-house database for possible resolution to their issue enabling them to potentially resolve issues on their own.
- User management is a big ding for this product. There is no way to bulk delete accounts and for an educational institution with graduating classes, this would be particularly helpful.
- In reviewing the statistics, we are able to see a steady drop in tickets and a rise in the usage of the knowledge base. The savings are in support time, as well as creating a way to track field time for staff.