Overall Satisfaction with Zendesk
We use Zendesk as our customer support Hub. It is used by our customer support team and it helps us address customer needs in a timely manner. We can engage with our customer from any point in the buyer journey as well as with post-purchase support needs. We love Zendesk!
- Support ticketing
- Pre-sales communication
- Post-sales
- Installation support
- Internal UI
- CRM integrations
- Pricing structure
- Positive: Customer satisfaction has never been higher
- Positive: Our team can exert less effort to solve incoming tickets
- Positive: Our resources are enabling users to help themselves before escalating to support