Zendesk the most complete customer support tool that exists
February 27, 2019
Zendesk the most complete customer support tool that exists
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk
Zendesk is being used throughout the company. It works as a support ticket solution aimed at the client, allowing users to send tickets for service requests. It allows integrating all communication channels used by companies to communicate with their customers. It can integrate without interruptions for a large number of communication channels in one place. It supports integrating self-help tools in your customer service platform. With Zendesk the company has managed to reduce the hard work of customer service, making it much simpler, easier and more proactive.
Pros
- The integration with multiple platforms for communication makes this a complete and effective tool.
- It has an excellent interface with tabs to view several tickets at once, with a design that is quite intuitive and works well in almost any browser.
- Provide real-time support to your clients and proactively initiate talks with visitors to your website.
- It has effective built-in telephone support for communication with customers.
Cons
- Price plans for Zendesk are expensive.
- Your analysis tool can be a bit complicated to use.
- You do not have the possibility to change the code that delivers the support.
- Zendesk, with its efficiency and quality, has allowed us to increase the productivity of the company.
- Communication with customers is much more efficient.
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