Zendesk is an easy to use helpdesk tool
October 30, 2019
Zendesk is an easy to use helpdesk tool
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk
Zendesk is currently being used by our Customer Experience team.
- Able to solve customers' issues.
- Mostly user-friendly.
- Able to work collaboratively with your team.
- UI can be a bit more welcoming.
- Sometimes searching for specific tickets can be hard.
- Helping customers with no delays!
- Working as a team on the issues.
I haven't evaluated any other.
Do you think Zendesk Suite delivers good value for the price?
Not sure
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes