Zendesk promotes an optimal and efficient relationship with our customers
Emely Foster | TrustRadius Reviewer
August 13, 2019

Zendesk promotes an optimal and efficient relationship with our customers

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Overall Satisfaction with Zendesk

Zendesk is being used in our Sales department. This platform has allowed us to maintain quality service with our clients. Integrates all communication channels used by the company. It has functioned efficiently as an e-commerce tool, determining its customer support through email, telephone line, social networks, and real-time chat. Everything is provided fast, simple and personalized communication with each and every customer in the company.
  • It has an extremely nice interface, it can be customized, which allows it to be easy to use and allows you to have all the information we need from the client.
  • Zendesk keeps a record on the ticket of all interactions that occur with the customer.
  • It has an effective self-help customer service tool to make them self-sufficient.
  • It allows to efficiently manage the platform from mobile devices thanks to the fact that it has mobile applications for iOS and Android.
  • It provides a function that allows determining the performance of the attention we offer to customers through surveys.
  • It is unpleasant to have duplicate messages when the ticket system is open and not assigned.
  • Zendesk prices can be expensive.
  • Zendesk offers multiple advantages for the company, such as increasing productivity and customer satisfaction rates.
  • It is an effective comprehensive strategy tool that solves the support service when it comes to attracting and maintaining customers.
  • Optimize and organize our customer service process, which makes it an essential tool to attract our customers.
Zendesk has a nice interface, which is really easy to use. It provides all the advantages that our sales team needs to provide the best customer service. This application provides very useful functions, which are easily used.
The general support of Zendesk is really efficient, it has the capacity to respond to the needs and requirements of the users. In an optimal period of time.
Zendesk is a customer support tool that offers the best features, is intuitive, dynamic and easy to use. Allows the use of macros to optimize messages to customers. This platform makes it possible to optimize and organize the services we offer to our customers, which are increasingly productive.
Zendesk allows to reduce considerably the time spent with the customer and interest them in new products. The integration of multiple channels allows us to have our entire website, social networks and email communication in one place. What makes more efficient attention and support that is offered to the client.

Zendesk Feature Ratings

Organize and prioritize service tickets
9
Expert directory
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
Ticket creation and submission
9
Ticket response
9
External knowledge base
9
Internal knowledge base
9
Customer portal
9
IVR
8
Social integration
8
Email support
9
Help Desk CRM integration
9