Zendesk promotes an optimal and efficient relationship with our customers
August 13, 2019
Zendesk promotes an optimal and efficient relationship with our customers
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk
Zendesk is being used in our Sales department. This platform has allowed us to maintain quality service with our clients. Integrates all communication channels used by the company. It has functioned efficiently as an e-commerce tool, determining its customer support through email, telephone line, social networks, and real-time chat. Everything is provided fast, simple and personalized communication with each and every customer in the company.
- It has an extremely nice interface, it can be customized, which allows it to be easy to use and allows you to have all the information we need from the client.
- Zendesk keeps a record on the ticket of all interactions that occur with the customer.
- It has an effective self-help customer service tool to make them self-sufficient.
- It allows to efficiently manage the platform from mobile devices thanks to the fact that it has mobile applications for iOS and Android.
- It provides a function that allows determining the performance of the attention we offer to customers through surveys.
- It is unpleasant to have duplicate messages when the ticket system is open and not assigned.
- Zendesk prices can be expensive.
- Zendesk offers multiple advantages for the company, such as increasing productivity and customer satisfaction rates.
- It is an effective comprehensive strategy tool that solves the support service when it comes to attracting and maintaining customers.
- Optimize and organize our customer service process, which makes it an essential tool to attract our customers.
Zendesk is a customer support tool that offers the best features, is intuitive, dynamic and easy to use. Allows the use of macros to optimize messages to customers. This platform makes it possible to optimize and organize the services we offer to our customers, which are increasingly productive.