Zendesk is a must if you are running a business that provides any sort of support
November 27, 2019
Zendesk is a must if you are running a business that provides any sort of support
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk
Zendesk is being used by our entire organization as the primary way to support internal and external end-users. This support comes to us as support tickets using Zendesk. This application came as a replacement to a previous solution we had in place to address issues we had related to poor customer satisfaction.
- Clean UXI and intuitive.
- Great reporting.
- Integration of other 3rd party products.
- Price can be prohibited for some smaller companies.
- We found some workflow issues that since have been resolved but they are definitely something to keep an eye on.
- Our SLA went from 4hrs to under 1hr.
- Our customer satisfaction score is almost constantly 100%.
- Happier customers means more business.
Zendesk is a much more powerful tool overall for a similar price.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes