BEST CRM for mid level organization
October 01, 2024

BEST CRM for mid level organization

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Regular

Overall Satisfaction with Zendesk Suite

We are using Zendesk Suite to handle cases .It was integrated with our app and integrated with our email as well. In Zendesk there is some features including quick customizable response, which is used to save lot of time. Easy to triage cases and easy to assign to the particular user

Pros

  • Customization of quick responses
  • Routing the cases to the particular team

Cons

  • There was an option to download all the required cases as CSV , but information are not clear in that
  • Interface is very ease to use , there is no specific training needed
Zendesk Suite is widely regarded as having one of the best live chat solutions on the market. Behavioral triggers, live visitor monitoring, conversation ratings, file sending, and more are available. It's more than help desk software; it's also a CRM software solution.It can manage all client contacts, including self-service. Through a single interface, ensuring a consistent experience.
I love that its very user friendly to use and easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.It is easy to implement and handling , This makes business easy for the customer support agents
Create mobile-friendly, personalized support request forms with Formstack’s easy-to-use builder ,Auto-add new support tickets to Zendesk CRM and alert your first available team member Build better customer relationships by storing everything in one, secure place and improving response times.Can able to include with emails as well to create tickets and resolve them

Do you think Zendesk Suite delivers good value for the price?

Yes

Are you happy with Zendesk Suite's feature set?

Yes

Did Zendesk Suite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zendesk Suite go as expected?

I wasn't involved with the implementation phase

Would you buy Zendesk Suite again?

Yes

Interacting with customer, Zendesk Suite is best CRM. We can find the case history, user details and lot of information which make me to think that this will be a good fit for a mid level organization. Sometimes consolidating reports via CSV will feel like irritating and lot of details missing

Zendesk Suite Feature Ratings

Incident and problem management
9.2
Organize and prioritize service tickets
10
Expert directory
8
Subscription-based notifications
8
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
9
Self Help Community
9.0
External knowledge base
8
Internal knowledge base
10
Multi-Channel Help
9.6
Customer portal
10
IVR
8
Social integration
10
Email support
10
Help Desk CRM integration
10

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