Efficient Platform with Intuitive UI
November 26, 2024
Efficient Platform with Intuitive UI
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk Suite
Zendesk is our primary CRM tool, enabling us to capture a user's interaction with our customer-facing support, billing, and trust and safety teams across multiple channels including live chat, email, and phone. It becomes the system of record for the customer. It is also used to provide support-related documentation that is both available by our customers and through SEO as well as to train our AI support offering.
Pros
- Simple Administration
- Robust API
- Event Tracking
Cons
- Role-based scopes/permission in API
- Improved parent/child linking of incidents and problems
- Ability to sort by more than a single attribute
- Improved time to response
- Improved agent experience
Intuitive UI
Just a simpler experience that doesn't need all the bells and whistles of a fully ITIL based platform.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes
Comments
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