Helpful product with consistent updates, but room for improvement

[...] uses Zendesk Suite for all customer communications, including support and onboarding channels. We use the platform for email, chat, and text/SMS support channels and various integrations to share data between our other platforms, like Hubspot. Additionally, we use integrations to improve the support team's efficiency and provide AI-based responses to level-one tickets.

In my opinion, both the help center and working with support agents could use a lot of work. Responses often take considerable time and getting a helpful answer is often difficult