Yikes, run from Zendesk
May 30, 2022
Yikes, run from Zendesk
Score 1 out of 10
Vetted Review
Verified User
Software Version
Regular
Overall Satisfaction with Zendesk Support Suite
Terrible. Runaway as fast as you can. This company is a scam. They provide terrible support, charge an outrageous prices, and hold your data hostage when trying to leave. Even generating a CSV requires talking to support, for which they will give you instructions on how to do it that don't work. Such a joke, worst experience ever. There are many many better solutions out there. Sad. I bet this company will be in the news soon as fraudsters.
- nothing
- at
- all
- support is terrible
- price is high
- they hold data hostage
- support
- service
- user functionality
- negative ROI due to lack of functionality
- all of their widgets are not integrated
- most hodge podge setup
Zendesk is an absolute joke. Do not be fooled by their account reps, you will not get support and unless you have someone on payroll dedicated to solely dealing with this janky platform, you will be pulling your hair out. Even then, they make even the most simple task complicated. Run away fast.
Do you think Zendesk Suite delivers good value for the price?
No
Are you happy with Zendesk Suite's feature set?
No
Did Zendesk Suite live up to sales and marketing promises?
No
Did implementation of Zendesk Suite go as expected?
No
Would you buy Zendesk Suite again?
No