Item: Zendesk Talk
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

It was being used by my company as a point of contact for customer contact. It was used by our expert customer service reps and they had a smooth experience with it.

Pros and Cons

Clear sound makes callers easy to understand.
Easy to understand software.

Maybe an updates display, it seems out of date.
Larger text and numbers.

Alternatives Considered

Kustomer, Google Hangouts, Lessonly and Shiftboard

We switched to Kustomer, as it is omnichannel and Zendesk is not.

Support Rating

It did what was expected, but could have looked better. The interface seems to be lacking.

Key Insights

Do you think Zendesk Talk delivers good value for the price?

Not sure

Are you happy with Zendesk Talk's feature set?

Yes

Did Zendesk Talk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zendesk Talk go as expected?

Yes

Would you buy Zendesk Talk again?

Yes

If you have a call center and plan on reviewing calls and past contacts on a ticketing system, Zendesk would be worth a try. If you are uninterested in call history or note-taking, you could use another service.

Zendesk Review

Overall Satisfaction with Zendesk Talk