Overall Satisfaction with Zenefits
Zenefits streamlined and Simplified our HR! As the only HR person, Zenefits allows me to support all of our employees as if they had an entire HR department at their disposal. The online portal streamlines my HR management and provides the employees with 24 hour access to HR info.
- Zenefits provides EVERYTHING we need in one intuitive online portal... it handles the entire employee life line - from offer letters, hiring, onboarding, payroll, benefits administration, and termination.
- My favorite feature is the hiring process - it allows the employee to handle the data entry to start their employee folder and upload their I-9 verification docs and all I have to do is cross verify the documents on their first day. So streamlined and private - for both employee and HR.
- Running payroll is automated and simple... allowing me to focus on specific adjustments and changes only.
- I wish their customer service was more accessible by phone. It's mostly an online format (live chat or email) but sometimes a good ol' fashioned phone call would be more efficient than typing out issues.
- The streamlined all-in-one features of Zenefits allowed us to drop outside consultants and service providers. It also significantly reduced internal hours spent on HR data entry and overall employee HR management. This was a huge ROI in terns of the money and time we saved.
Do you think Zenefits delivers good value for the price?
Are you happy with Zenefits's feature set?
Did Zenefits live up to sales and marketing promises?
Did implementation of Zenefits go as expected?
Would you buy Zenefits again?
Zenefits Feature Ratings
This is my only low mark for Zenefits. The support and customer service is online-based - via email or live chat. However, the back and forth can be tedious and inefficient when a simple phone call could get to a solution quicker. Even so, the other benefits outweigh this annoyance and thankfully, issues aren't very frequent.