Item: Ziflow
Rating: 10
Author: Karen Wasserstein Beker, MBA

Overall Satisfaction with Ziflow

Use Cases and Deployment Scope

We use Ziflow to review website pages, catalogs and other collateral materials around different countries and languages in EMEA. The program is an easy and practical way to collect feedback from different stakeholders and teams, while providing enough information for our designer perform the required changes. All in all, a great and useful tool.

Pros and Cons

Pros

Collecting feedback regarding collateral materials
Providing rich discussions among stakeholders
Reviewing document translations

Cons

An easier way to add new people to the review
More tutorials
All the other points are great!

Return on Investment

Improved efficiency
Time saving
Changes requests and performs recorded
High collaboration among teams

Effort

In the beginning, stakeholders were a bit reluctant about using it. But as they watched the tutorial recorded by our designer and started working with the tool, they quickly adapted and recognized how practical, easy, and efficient the process became with it. Now it is part of all reviews we are starting.

Collaboration

Ziflow collaboration features impacted really positively on our organization’s content review and approval processes. It became more effective, faster, and easier to be done. Besides that, the required changes are now recorded, increasing the history of the documents, and making them even more transparent and efficient. All stakeholders are really happy about it.

Key Insights

Do you think Ziflow delivers good value for the price?

Not sure

Are you happy with Ziflow's feature set?

Yes

Did Ziflow live up to sales and marketing promises?

Yes

Did implementation of Ziflow go as expected?

Yes

Would you buy Ziflow again?

Yes

Other Software Used

Agorapulse, Canva, Microsoft 365 (formerly Office 365)

Likelihood to Recommend

All scenarios were collaboration is needed mainly regarding art direction and design would make Ziflow a suitable tool. Also when proofreading and review are required for instance in the translations of collateral material and different documents. I believe that the only scenarios were it would be not so suitable would be where the stakeholders are digitally illiterate. But the program is so easy to use that anyone with basic knowledge on the digital world can work with it.

Using Ziflow

Likelihood to Renew

Ziflow is easy to use, efficient and now is also part of our daily lives. Hence, the teams are already adapted to the tool and willing to work with it. The features are according to all what was expected and we had a great experience until the moment with the tool.

Business Processes Supported

Proofreading of Install and Repair instructions
Website pages proofreading
Catalog translations

Innovative Uses

Checking buttons on the websites

Future Planned Uses

Not sure yet

Evaluating Ziflow and Competitors

Products Replaced

Key Differentiators

Price
Product Features
Product Usability
Product Reputation

The single most important factor in our company decision making was the features provided by Ziflow as we work together with nine different teams and nine different languages on translations proof reading. Price also played a role but features was basically what we focused on and the reason why we decided for it.

Evaluation Lessons Learned

It will not change.

Ziflow Implementation

Implementation Rating

Pretty satisfied

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was a big part of the implementation and was well-handled

Implementation Issues

People not so digitally oriented

Users and Roles

20 - Sales and marketing functions

Ziflow Support

Support Rating

Not needed to be used.

Ziflow Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

No, not needed

Bug Resolution

Exceptional Examples of Ziflow Support

The tool is so great we never needed further support

Support Headcount Required

1 - That is our designer that works with the tool

Using Ziflow

Usability

The tool is easy to use for digital oriented people. For the ones not used to this kind of environment, it could look a bit complicated at the beginning, but following the instructions and tutorials and performing it once makes you get a grip of it in just one use.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None