TrustRadius
Mostly Useless
https://www.trustradius.com/applicant-tracking-system-atsZipRecruiterUnspecified7.348101
No photo available
May 09, 2018

Mostly Useless

Score 5 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ZipRecruiter

Used to bolster sourcing efforts for a number of positions across a number of industries. ZipRecruiter was used as a supplement to additional recruiting tools, including Indeed, LinkedIn, and Career Builder. We did not use all the features of ZipRecruiter (though I have used all features with previous positions), and primarily utilized the resume database to source for passive candidates.
  • Finding new candidates. When sourcing extensively with only one or two platforms, the candidate pool can run dry from time to time. ZipRecruiter typically had some new candidates to bring into the mix.
  • Easy candidate ratings. Trying to use a numerical scale can be clumsy. I appreciate the three thumbs rating option provided by ZipRecruiter.
  • Allows you to search by keywords. Most recruiting platforms provide this feature in their resume database, but it still warrants mention here.
  • I would love the ability to sort by not only current location, but locations a candidate is willing to relocate to.
  • More filters. Comparing the filters available on LinkedIn Recruiter to what ZipRecruiter has to offer really highlights just how much more could be done.
  • Fewer "junk" resumes. ZipRecruiter seems to be rife with candidates in their database that either has no actual resume on file or a two-word resume. There needs to be some way to filter out resumes that are clearly lacking any useful information.
  • Has significantly increased the candidate pool for the lower, entry-level positions we fill, but very few of the candidates have been worthwhile
  • After a straight month of use, 0 new hires were sourced from ZipRecruiter, as opposed to 1 each from Indeed and LinkedIn.
  • ZipRecruiter has not helped me to identify any previously unseen candidates for higher level roles in the IT or Engineering space.
I believe ZipRecruiter pales in comparison to competitors like LinkedIn and Indeed. You will not find any types of candidates on Zip that you cannot just as easily locate through the other platforms. Sure, you may find a few more individuals to add to your pipeline, but in my experience, few if any have panned out as successes.

For any positive gains, you may find with Zip, you will undoubtedly end up sorting through pages and pages of junk resumes with either no information or simply job title and company names with no useful information. If you want to do a lot of cold calling in hopes that you will find that diamond in the rough, ZipRecruiter offers plenty of "rough" to sift through.
ZipRecruiter has in my experience always been much more practical for sourcing for lower-level, lower-paying roles. If you need to find general labor candidates, customer service personnel, etc., ZipRecruiter can really improve your resume count. However, if you are recruiting for technical or high-level positions, ZipRecruiter falls way short of competitors like LinkedIn Recruiter.

ZipRecruiter Feature Ratings

Job Requisition Management
5
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
Not Rated
Customized Application Form
Not Rated
Resume Management
4
Duplicate Candidate Prevention
Not Rated
Candidate Search
5
Applicant Tracking
5
Collaboration
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
Not Rated
User Permissions
Not Rated
Notifications and Alerts
Not Rated
Reporting
Not Rated

ZipRecruiter Support

Have not had to utilize support recently, but in past instances they have reached out within 12 hours to help rectify any problems or answer any questions about features and functionality.

The only issue I ever had with them was trying to clarify, when they previously advertised that they posted on 200+ job boards, if that meant that your job would for sure be posted on each job board. Turns out, by the way, that they only guarantee distribution, not posting.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support cares about my success
Quick Initial Response
Poor followup