Zix is a Home Run
Updated March 06, 2020
Zix is a Home Run
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zix Email Encryption (ZixEncrypt)
Our business unit is a HIPAA covered entity and we needed a secure mail platform in order to remain compliant. This is just for our business unit and some Corporate HR and Financial teams at this point, but it will probably roll out globally in the next year or so.
- Very easy to use.
- Works just like the secure mail feature you would use with your bank or healthcare.
- Cost effective.
- Very good support when you reach out to the Zix Support center.
- We have a hosted solution and it was very straight forward to implement.
- Should be able to import contacts
- Should be able to scan pictures for PHI
- should be a mobile app like all of the big free email apps like Goggle, AOL, Yahoo etc
- Keeps us compliant with HIPAA privacy and security rules and PCI DSS requirements.
- Since it is easy to use, it was easily adopted by our user community.
- Cost effective.
- HP Data Security Voltage
- Ease of use for our internal (senders) and our outside companies and users - receivers
- Cost
- Easy implementation and support for the product
- support for the tool after implementaion
Using Zix Email Encryption (ZixEncrypt)
25000 - all of them - IT, marketing, sales, finance and compliance
4 - Mid-Level IT person with some email background
- Ensures we are HIPAA compliant
- Ensures we SOX compliant
- Securing company IP
- Use it for finance people
- We have our product developers use it to securely send the IP to the outside
- Ability to have portal users be identified to forward a message from the portal, to another outside user, keeping the entire mail thread compliant
- Unless Zix comes up with more possibilities, we're using all the features now - it's that good
Evaluating Zix Email Encryption (ZixEncrypt) and Competitors
Well, now that I know how it works, I would interview and demo less products and look for a solution like ZIX.
Zix Email Encryption (ZixEncrypt) Implementation
Yes - Zix did all the set up by simply following our form we filled out with our mail system, ports etc., before we even began on our side. The Zix side was complete and waiting for us. Then we worked together to implement all the changes we needed on a conference call. Very easy implementation.
Change management was a minor issue with the implementation - none, it was very easy for us
- Getting the keywords to be picked up on the portal
- Nothing else as it was easy to implement
Zix Email Encryption (ZixEncrypt) Training
Configuring Zix Email Encryption (ZixEncrypt)
Just follow Zix's directions as they were very good.
Some - we have done small customizations to the interface - We need to have a "paperclip" view on sent mail and they're doing that. We want to notify users that they didn't pick up the mail after 30 days and then again, 30 days before expiration.
No - we have not done any custom code
Not really, Zix guys did a great job and has excellent people on their implementation team.
Zix Email Encryption (ZixEncrypt) Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
No
I didn't know that was an option, but I don't think we need it as we are having great support from Zix
Yes - very responsive and if they couldn't fix the problem, they explained why
During our implementation, Carl Goad was an excellent POC for our implementation and also for any tickets we have opened since. We have had several times where Zix was able to figure out where the breakdown was. Our side, the receivers mail system and even Zix once and awhile, but 98% of the issues we had, were either our problem or the company or person we were sending mail to. Support is excellent and they have a world class 1st line support desk
Using Zix Email Encryption (ZixEncrypt)
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Setting up the profile on the portal is very easy.
- If something gets quarantined, it's very easy to either delete it or send it.
- Users getting notified that they didn't pick up their message on the portal.
- Setting up the company user profile wasn't easy if I had to do it on my own, but I didn't as we had a great POC (Carl Goad) for our implementation.
Yes - it does, but it has to be used with the device browser, it would be great if they could create an app to use it.
Zix Email Encryption (ZixEncrypt) Reliability
Relationship with Zix Corporation
[I'm] not sure how to answer this as I don't want to put dollar amounts in here. It was an easy negotiation and I am happy with the costs as compared to others.
No, Zix did a great job.