Zix: easy name to remember, easier product to use
January 17, 2021

Zix: easy name to remember, easier product to use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix

We are a healthcare non-profit. We have to comply with various security regulations including HIPAA, PCI, FERPA, etc. We needed a solution to be used across the entire organization. Zix automatically scans each outgoing message and ensures that protect information is encrypted or in the case of PCI, the information is quarantined and never is delivered.

Pros

  • Easy to use, Zix works behind the scenes.
  • The secure portal is great for sending sensitive data securely.
  • The secure portal feature set is robust, allowing to delete messages, recall, etc.
  • Great customer service.

Cons

  • The secure portal is great but some end users do not like having to log in to see messages.
  • The admin interface is kind of dated looking. Needs some updating.
  • The entire agency easily adopted the technology.
  • Peace of mind on securing email.
  • Was one of the easiest projects to deploy to the agency.
Zix gets a perfect 10 out of 10. End users can just work. With our previous solution, staff would have to determine if a message had sensitive information and then send it securely. Zix scans each message and ensures that the message does not fail into one of the pre-defined rulesets.
Zix customer support has been great. I have used their telephone support and email support. Recently, I emailed support to verify that an email was sent successfully from Zix to another email provider. The Zix admin portal allows you to see 30 days back and this email was approximately 45 days back. The Support Team got back to me with a response in under 2 hours.
We were formerly a Virtru customer, and the feature set was not as robust nor as user friendly as Zix. We also purchased Cisco Ironport and had trouble with configuration. Three phone calls with technicians to set up and the interface was old and antiquated. The Zix interface, although not the prettiest, was easy to administer.
Zix is great. In our organization, we have some staff that are very techy and some where technology is a struggle. Zix just works. End users can send emails and Zix scans and quarantines emails if needed. Staff and IT admins are alerted, IT can review the message, and staff has the ability to self-release (if configured that way).

After reviewing several other vendors/solutions. Zix is an incredible cloud-hosted solution, so no need to have a server onsite. Customer service has been great on setting up the initial ruleset, and the few times we needed some additional help on pulling reports.

Reporting is also great on Zix. You can track messages, see if a message was read (if using the secure portal), expire the message, etc.

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