Zix: easy name to remember, easier product to use
January 17, 2021
Zix: easy name to remember, easier product to use

Overall Satisfaction with Zix
We are a healthcare non-profit. We have to comply with various security regulations including HIPAA, PCI, FERPA, etc. We needed a solution to be used across the entire organization. Zix automatically scans each outgoing message and ensures that protect information is encrypted or in the case of PCI, the information is quarantined and never is delivered.
- Easy to use, Zix works behind the scenes.
- The secure portal is great for sending sensitive data securely.
- The secure portal feature set is robust, allowing to delete messages, recall, etc.
- Great customer service.
- The secure portal is great but some end users do not like having to log in to see messages.
- The admin interface is kind of dated looking. Needs some updating.
- The entire agency easily adopted the technology.
- Peace of mind on securing email.
- Was one of the easiest projects to deploy to the agency.
Zix does an amazing job with DLP and compliance. Zix has a robust ruleset that can be added too or modified. We worked with the Zix team to customize our ruleset and was up and running within a couple of hours. For our agency, Zix ensures that we comply with PCI, FERPA, HIPAA, PII, etc.
We do not use Zix on Microsoft 365. We use it for Google Workplace (formerly G-Suite). I believe it has the same functionality. Anytime a message is quarantined we have it alert the end-user and the IT department. That is one of the great features of Zix is you can customize the alerts and have them send to different people/departments.
Zix customer support has been great. I have used their telephone support and email support. Recently, I emailed support to verify that an email was sent successfully from Zix to another email provider. The Zix admin portal allows you to see 30 days back and this email was approximately 45 days back. The Support Team got back to me with a response in under 2 hours.
We were formerly a Virtru customer, and the feature set was not as robust nor as user friendly as Zix. We also purchased Cisco Ironport and had trouble with configuration. Three phone calls with technicians to set up and the interface was old and antiquated. The Zix interface, although not the prettiest, was easy to administer.