Zoho CRM
September 07, 2023

Zoho CRM

Nikita Vinichenko | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Zoho CRM

Contact, lead, request handling and assignmen, data crawling and product database showcase.

Pros

  • Zoho Apps
  • Additional Functionality
  • Assignment

Cons

  • Email settings and deliverability
  • Intergrations limitations and lack of apps on the marketplace
  • Too few free apps
  • Too many intergrations within the Zoho ecosystem
  • Reduced missed leads
  • Improved tracking
I am using both at the same time, due to lack of performance on Zoho CRM marketing toolset (lack of different unsubscribe pages, forms, language support for users) we needed to find another alternative.

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

No

Did Zoho CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho CRM go as expected?

No

Would you buy Zoho CRM again?

Yes

It is well suited when you don't have a cart or account on your website

Zoho CRM Feature Ratings

3.2
Customer data management / contact management
5
Workflow management
5
Territory management
2
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
3
Contract management
5
Quote & order management
2
Interaction tracking
1
Channel / partner relationship management
1
1.0
Case management
1
Call center management
1
Help desk management
1
2.0
Lead management
2
Email marketing
2
3.0
Task management
4
Billing and invoicing management
4
Reporting
1
1.3
Forecasting
1
Pipeline visualization
2
Customizable reports
1
3.8
Custom fields
5
Custom objects
4
Scripting environment
1
API for custom integration
5
7.0
Role-based user permissions
8
Single sign-on capability
6
Not Rated
Social data
Not Rated
Social engagement
Not Rated
4.0
Marketing automation
4
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

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