The best CRM package there is for an enterprise, don't hesitate, plan the integration well ahead of time, and this is the best.
January 28, 2020

The best CRM package there is for an enterprise, don't hesitate, plan the integration well ahead of time, and this is the best.

Prashant Choudhary | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho CRM Plus

Zoho has been a lifesaver of sorts. It has made the lives of all the sales and marketing personnel easy, streamlining the entire buying process for us as well as the customer by integrating sales and marketing. It has given the customer access to all stages of the buying process.

It also has highly improved sales productivity. It also makes data collection from websites and its visualization and integration easy as well.

Pros

  • Data collection from several sources and its integration to CRM is really easy.
  • Zia has streamlined the sales process by giving accurate predictions for deal closures and the most correct time to contact customers.

Cons

  • Hard to learn as it has a plethora of functions.
  • Integration is such a tedious process, needs improvement or else third party support has to be used.
  • It has improved sales and hence overall productivity.
  • It has improved customer retention.
This stacks up pretty well against all other softwares, as this is the complete package by Zoho and provides solutions to all the problems faced in the sales, marketing and customer experience processes. It also has a better pricing model as compared to all the alternatives out there in the market.
I have been completely satisfied as a buyer. The support has been great even at my previous firm that had a team of only 25 people when it started and at my current firm as well. I recommended this in my current firm and have only been praised for recommending this product. Zoho has a really good pricing model as well as good sales team.

Do you think Zoho CRM Plus delivers good value for the price?

Yes

Are you happy with Zoho CRM Plus's feature set?

Yes

Did Zoho CRM Plus live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM Plus go as expected?

No

Would you buy Zoho CRM Plus again?

Yes

Zoho CRM Plus is well suited for startup scenarios like my firm and small to medium enterprises, as not all employees need access to the whole system of apps and the licensing fees of the same is saved for those employees. As a buyer of this product that is something to be appreciated. It also is a good alternative for firms that have many cross-functional teams.

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