Powerful, beautiful CRM with best in class support
June 19, 2020

Powerful, beautiful CRM with best in class support

Louis Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho CRM Plus

Zoho CRM is used by our whole organisation. With our previous product, we had limited options for customising modules and workflows and a terrible helpdesk feature. Zoho CRM is incredibly flexible and configurable, which a fully functional helpdesk feature to suit our needs.
  • Customisable
  • Excellent Support
  • Feature Rich
  • Easy Interface
  • Customer Portal
  • Support on weekends costs extra
  • Some basic features require custom code to work properly
  • Cost is high
  • Positive ROI where manual tasks have been cut down in man time since things are automated now.
Zoho is mid-priced and offers excellent features for the price compared to other CRMs.
I would give a 10, but the support for weekends costs extra which cost then a rating down to 9.

The live chat support is the best I've received from any company we use. All support reps are very knowledgeable with excellent skills.

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Zoho CRM Plus is suited to any company of any size since modules and features scale, with external integrations which can be added when required.