Zoom Just Works!
January 27, 2017

Zoom Just Works!

Kraig DeMatteis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoom

Zoom is an easy-to-use video conferencing tool that addressed several problems around student engagement with Fordham's Online Masters in Social Work program, a top-ranked, nationally-recognized completely asynchronous degree program. First, students could start their own small-group video sessions and record them, which they could then post online in the Blackboard or Brightspace Learning Management System (LMS). The video recorded as a .mp4 so the video will play in the browser when clicked (no plug-ins). Activities such as these are useful for role plays and practicing social work and leadership skills. Zoom also addressed our need to build community online, so an instructor or our admissions department could easily set up a meeting, share their screens or a video, and hold small, breakout discussions. A tool link in the LMS provided a single sign-on with our internal systems, but a Zoom link will just work, which is so satisfying!
  • It works with a click of the link, just download a small plug-in one time. A host can download software to make scheduling easier, and it comes with an online chat feature to boot. We were able to provide academic or technical office hours with chat.
  • Screen sharing is very robust and easy.
  • Videos record to your computer, so finding files is easy. Files record in mp4 format, which play in a modern browser.
  • Some functionality in the back end to group users into departments or programs could use some updating, but in the time I have used the software I have seen constant updates.
  • A site license for Zoom may be prohibitive; Adobe Connect was cheaper, but did not allow for students to initiate meetings and need Flash (which caused a lot of issues).
  • Zoom addressed student engagement issues in our online program easily over other options.
Zoom is much easier to use than WebEx at the time. Skype is annoying and did not allow for group connections or recording. Adobe Connect uses Flash and requires more administrative oversight. Zoom just works!
For a university, letting students record and host their own videos could be problematic; but, for a masters or doctorate program where role plays, assessment of interpersonal skills or applications of leadership qualities must be demonstrated asynchronously, Zoom is very easy to use, has online help and copious documentation.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Participant roles & permissions