Best option for Remote Virtual Session
March 22, 2018

Best option for Remote Virtual Session

Antonio Acosta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoom

As a consultant services provider, in our company we use Zoom as the first option to handle virtual session rooms for tasks that involve remote interactions with our customer or prospect, related to training, support, sales, demos and coaching activities. Most of the meetings with our customers are managed through this software rather than by phone calls.
  • Integration with Google Calendar to schedule meetings.
  • Very light application for remote session that can be used even with low rate internet connections
  • Audio features that enable the user to connect through the PC or Laptop and through phone call
  • Chat and sharing options
  • Can record the session locally or in the cloud.
  • Dismiss the Control Panel when you are sharing your screen
  • Could be nice if over the screen that we are sharing have available control for pointer and market to enforce sections of the material shared
  • Some user refers problem to enable the audio plugins and need to use the phone call option
  • We can offer our support service for remote customers.
  • We provide remote options for our customer to complete tasks that normally involve cost related to travel.
  • We reduced phone cost by using this software to handle phone calls.
as described in previous question we use zoom rooms for many activities with a high level of satisfaction. Indeed it is one of the best options in the market.
With Zoom you don't need to install many plugins and you have a high quality of performance even with low bandwidth connections.
Well suited to cover remote activities like meetings, demo of proof, coaching, technical support, training. May be less appropriate to just establish sessions that could be managed by a phone call, but using this option you can reduce cost of these activities.

Zoom Workplace Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Not Rated
Participant roles & permissions
Not Rated