Our staff is 100% remotely based, meaning that everyone in the organization uses Zoom. We use Zoom specifically for the video conferencing functions as well as the screen share function. Experts say that 80% of communication is non-verbal, so when having a staff meeting or meetings with our clients, it's imperative that we're getting 100% of the communication that is being given to us, both verbally and non-verbally.
In addition, when training new staff or clients, it's so helpful to be able to screen share easily back and forth, which allows whoever is being trained to "see one" then "do one", and I can watch and confirm that they understand what we reviewed. When you're miles or a whole country apart, video conferencing is a must have and Zoom does a great job!