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Review: "Zoom is the one for enterprise conferencing"
https://www.trustradius.com/web-conferencingZoomUnspecified8.8570101
Cristian Bodnarasec profile photo
November 19, 2018

Review: "Zoom is the one for enterprise conferencing"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Business

Overall Satisfaction with Zoom

We are using Zoom at eSilicon for the whole company for:
- instant messaging
- audio conferencing
- video conferencing
- screen sharing
Being a global company we need to have a state of the art conferencing system. I have noticed personally how the productivity and collaboration between remote teams has improved by adopting Zoom. The biggest difference from the previous conferencing solution is the quality in audio and screen sharing.
  • Audio quality is the best I experienced in many conferencing systems. If nobody is talking it is so quiet that you may think nobody is there.
  • Screen sharing speed is almost instant. We got used to say this whenever we were starting screen share: "Please let me know when you see my screen". Now that is no longer needed.
  • The ability to select live the speaker and microphone used is tremendous. I can switch during a meeting from headset to large speakers and even walk around the desk if I am not required to speak.
  • Instant chat is not quite instant. That is the reason its adoption for us is not high.
  • The mobile app(Android) doesn't have all features as the desktop one and has some room for improvement, also the instant chat delay.
  • The calendar in the app is not showing all Zoom meetings you have, just the ones you initiated, which is a little frustrating. It could be a great way to minimize the dependency on Outlook calendar.
  • Our collaboration with the remote teams and their productivity clearly increased due to the higher quality of Zoom.
  • The in-meeting technical issues, like can't hear, can't join etc have greatly diminished which results in less time spent on meetings and more on the actual work.
  • Initially we planned to use Zoom for instant chat also, however we are still stuck with Skype for Business(former Lync) due to some issues with Zoom instant chatting.
We recently installed 2 Zoom rooms but I did not use so far.
Audio and video quality together with screen sharing's performance is the best we have seen so far. We previously used Skype, Skype for Business, Webex and Cisco Meeting Place. The in-meeting ability to switch through audio input and output options is a great feature which personally I have not seen in other apps.
Zoom is best suited for audio and video conferencing, screen sharing. It has the best quality I have seen so far in all apps we tried: Lync, Skype, Webex.
Less suited I can say it is for instant chat, where there may be some delays, especially when you use the mobile app. The messages are coming sometimes very late or not at all.

Zoom Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
8
Desktop sharing
10
Whiteboards
Not Rated
Calendar integration
8
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
10
Slideshows
Not Rated
Live chat
8
Audience polling
10
Q&A
10
User authentication
10
Participant roles & permissions
10
Confidential attendee list
Not Rated