TrustRadius
Zoom Review 9 of 233
Review: "Zoom and Zoom Rooms. They should all be this easy."
https://www.trustradius.com/web-conferencingZoomUnspecified8.8614101
Karl Fulljames profile photo
January 09, 2019

Review: "Zoom and Zoom Rooms. They should all be this easy."

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Enterprise

Overall Satisfaction with Zoom

I personally use Zoom about four times a day on average. We have our boardrooms set up with Zoom Rooms and we have it rolled out throughout our organization. We use it for video interviewing remote workers as well as huddles and bringing our teams together.
Compared to the classic room solutions, it's far more reasonable to get into vs spending $7000 upfront on some hardware that is always glitchy. I can also just call someone via the contact list or by choosing their room rather than trying to type in an IP address
  • Zoom Rooms are fantastic! The ability to have large meetings held over multiple regions is fantastic.
  • Video and audio quality is excellent and it lets us know when there is a network glitch.
  • The Zoom Room iPad app is very user-friendly and the whole setup works very well with over-the-counter Logitech hardware
  • Zoom has no want to partner with us even though we recommend Zoom to every client we have. They are not partner-friendly.
  • We don't use the messaging portion of Zoom as we use Slack. Slack is far more powerful for that.
  • Adding Zoom Rooms into Outlook was a bit of a strange process. You need to follow the documentation closely.
  • Zoom meetings can start instantly without any delay.
  • Zoom Room solutions have saved us thousands and thousands of dollars over traditional Polycom or Tandberg hardware.
  • We can talk face to face using a Zoom Room, laptop camera and cell phone all at the same time without issue. I've even done this with a vendor who was driving at the time (I don't recommend it for the obvious safety issues).
We use Zoom Rooms every day and they are fantastic! The iPad experience is very user-friendly! No more silly remotes with a hundred buttons that no one can figure out!
The solution even lets us control the direction the camera is pointing and the zoom on the camera using the iPad.
I've been in meetings with employees of the vendors that make teleconferencing software where they couldn't even figure out how to get audio working or connect properly to meetings.
Zoom just works and it works very, very well.
Zoom Rooms and over-the-counter hardware that is inexpensive and easy to acquire and setup is a godsend for small boardrooms. I've been in a lot of meetings using different software and Zoom is the only one we don't spend 5 minutes trying to get audio working on (you know what I'm talking about).

Zoom Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
9
Desktop sharing
10
Whiteboards
Not Rated
Meeting initiation
10
Record meetings / events
7
Live chat
8
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated