Zoom - It just works!
March 27, 2019

Zoom - It just works!

Nivas Ravichandran | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoom

We are using Zoom Video Communications across different customer-facing roles and departments. We have used it to interact with customers in basic conversations, conducted video interviews with influencers/sales leaders from different verticals, and to collaborate with team members present across different offices. We also used Zoom to conduct interviews for an online sales summit called the High-Velocity Sales Summit.


  • Works without issues or glitches.
  • Easy to use and is known across the industry.
  • Allows different video thumbnail views for recording.


  • The recording quality sometimes reduces in spite of high bandwidth.
  • Improved productivity over video calls.
  • Better relationships with customers and influencers through video communication.
  • Lower onboarding time for the attendee.
We use Zoom Rooms in all our meeting rooms that have TVs available. The tablet can be a little confusing in the beginning to understand and run, but once you have become accustomed to it, it can be easy and quick to run with. The quality is better compared to the other platforms and applications I have come across in other organizations.
Zoom definitely is more professional and more user-friendly compared to all the other platforms I have come across. It also works seamlessly without any glitches.
Zoom is fantastic for video calls where you want to quickly jump on a call either with the app or web version. It can be used to record high-quality video interviews as well. The platform can be a little buggy to run webinars and might act up sometimes.

Zoom Workplace Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
Participant roles & permissions


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