Zoom is exactly what they say it is - Awesome!
July 07, 2019
Zoom is exactly what they say it is - Awesome!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Business
Overall Satisfaction with Zoom
We converted from GoToMeeting to Zoom about a year ago. Instantly, the reliability was far better. While I'm personally not a fan of video conferencing, Zoom does it very well and even has a number of very nice features like backgrounds and automatic recording of a meeting either to their cloud or to a local server. But where Zoom is really shining for us is in phone service. Our staff is geographically distributed all over the United States and we've never had a phone system that will allow us all to transfer calls and all call out on a common number. Zoom Phone allows us to do this, plus - again - a number of great features like call recording, call routing, and logging. My only complaint is that I wish I would have had some money to invest in their IPO. Their stock has been performing amazingly well, just like their service!
- Video conferencing.
- Phone service.
- Customer service.
- The phone service is still maturing. There is room for growth there.
- After 25 years in business, we now have phone service. That's a positive in our book.
- We can transfer calls, and have a human receptionist transfer to any member of my team no matter where they are.
- Video conferencing is now something we do every day. It's brought us closer to our customers, and closer to each other.
We came from GoToMeeting. That product was becoming a reliability nightmare. We've used other products like TeamViewer and LogMeIn for remote support, but the integration of chat, video conferencing, and phone is just a winner with Zoom.
Zoom Feature Ratings
Using Zoom
11 - Programming, Accounting, Project Management, Administration
1 - The ability to use a website and some common sense are about all a person needs to support Zoom.
- Phone
- Conferencing
- Chat
- We do a lot more conferencing now.
- The ability to have a single app that controls chat, video, and audio conferencing is amazing.
Zoom Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - We pay for the support for our plan, and it's very sufficient.
Yes - Yes, the issues were resolved.
Literally, every single time we've contacted them the support was exceptional. Real people providing real answers and real help. Can't ask for more. I hope they never lose this edge as it's a level of service that is rare these days.
Using Zoom
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The web portal is thoughtfully designed and easy to navigate.
- The desktop app is also thoughtfully designed and easy to navigate between chat, phone, and conference.
- Setting up call routing isn't particularly difficult but it's detailed.
Yes - The mobile interface works very well, but not quite perfect. As is with most VoIP solutions there's a bit of a lag, especially in a moving vehicle. But it's fully functional and easy to use.