The only option for enterprise communication and collaboration
July 31, 2019
The only option for enterprise communication and collaboration
Score 10 out of 10
Vetted Review
Verified User
Software Version
Business
Overall Satisfaction with Zoom
Workfront uses Zoom Rooms, Meetings, Webinars and Phone across the entire organization. It streamlines our communication channels and processes through their approach to easy to use unified communication.
- Zoom meetings are easily the most user friendly application we currently use.
- Zoom support is quick to respond and resolve all of my requests. Every Zoom support ticket has been one-touch.
- The administrative side of Zoom is centralized and simplified to a good balance. My admins love the straight forward approach to the admin portal and reporting.
- Zoom is expanding aggressively which means there are some pain points around new features.
- Zoom has reduce meeting times across the org as a result of implementing Zoom Rooms.
- We have been able to reduce the downtime for our communication and collaboration services by over 80% in the past 3 years.
- Our users have an easier time connecting with customers, which enables our business to thrive. Issues with communication/collaboration have gone down by 75%.
Zoom Rooms has been rolled out to all of our conference rooms with a meeting satisfaction rate consistently over 95%. The quality and consistency are the biggest features that improve the end-user experience and reduces the number of time technicians and admins spend on conferencing and collaboration technologies.
Zoom has blown our previous Voice & Meeting vendors away in cost, quality, and consistency. The cost was a major factor that allowed us to take a risk on a newer service, but the quality of the voice and video across all zoom products paired with the outstanding communication from both Support and Sales has kept Workfront as satisfied customers. Year over year we have increased our investment into Zoom product and are met with consistent value.