Zooming with Zoom
August 01, 2019

Zooming with Zoom

Tammy Rowe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom

We are a company of a full Zoom use. We use it to allow us to view and control user desktops, presentations for departments, and as a vendor communication tool. We also use Zoom for telehealth communication between a provider and patient. It allows us to support our members, customers, and co-workers with better communication management.
  • Viewing others' desktops in a full screen or minimized.
  • Multiple people can discuss in a meeting at one time. Allows remote controls for presentation host control
  • Allows a member/patient to speak to a provider or doctor without having to come into the office if unable to.
  • Customer interactions are able to put a face to the name.
  • Easier connectivity in email product.
  • Zoom Room setup could be simpler.
  • Wish the camera could not pickup objects in background.
  • Zoom has allowed for easier communication within departments & management.
  • Allows meetings to be held in a quick minute.
  • One disadvantage is that because of it's simplicity, it allows too many meetings to happen, taking away from productivity.
Zoom Rooms are okay, but could be built so they're easier to use.
Webex has a high cost associated to it and does not allow multiple users (there is a cap). We were looking for a product that was cost effective as well high quality.
Zoom works perfect for supervisor/staff communication. Allowing Zoom in a private setting or not acceptable locations is not always the best or recommended, depending on how easy it is for the group to see the background of a person using it in (like when they're in the bathroom... and yes, we have had this scenario happen).

Zoom Feature Ratings

Not Rated
High quality audio
9
High quality video
8
Calendar integration
9
Meeting initiation
9
Record meetings / events
9
Desktop sharing
8
Live chat
9
User authentication
9

Using Zoom

Based on the other products in the field, this is one of the simplest programs to install and view on multiple applications.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Meeting setup
  • Connectivity once profile established
  • Turn camera on/off
  • Explaining how to share a screen
  • Speaking to user with low bandwith
  • Zoom Rooms
Yes - I have an iPhone and use it with no issues, as long as the signal or WiFi is medium-strong.