The best video conferencing app I have seen
August 12, 2019

The best video conferencing app I have seen

Mike Hilverda | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoom

Zoom is used by our Sales, CS, and Executive teams to communicate with clients, vendor partners, and potential customers. We regularly need to do video conferencing where we can see faces, do screen shares, and record calls in a way that makes it easy to share the recording with others later.
  • I appreciate that you have many options for what is being shared and how the viewer experiences it when you do a screen share.
  • The video recording quality is good, and allows us to essentially make a training or demo video in the process of doing a call.
  • The scheduling Chrome extension makes it easy to turn a calendar event into a Zoom meeting.
  • On calls, audio quality can be bad, and we have spent time trying to fix it when time is short. It's rare, but it probably happens once a month.
  • Occasionally I will join a Zoom event on my calendar and be added to a "room" where I am the only person. I'll then get an email from other attendees who say they are logged into the meeting and can't see/hear me.
  • There are a lot of pop-ups that seem unnecessary when I just want to join and leave my calls smoothly.
  • Zoom has come out with new features that allow us to dump other programs and put more needed functionality in one place.
  • Zoom allows us to juggle lots of quick meetings throughout the day with easy calendaring and entry into and exit from calls.
  • Zoom screen-sharing is clean enough that we often hold meetings via Zoom with people in the same building rather than needing to gather.
I was fairly satisfied with these other solutions when we had them, but after using Zoom for a few months I much prefer it. The video quality with Zoom makes it easy to see faces and converse face to face rather than just with audio. Zoom also has better settings and customizations than other apps, so each person within the account can set things to their liking.
Zoom works well for demos, trainings, and any situation where audio and video sharing are equally important. However, I have seen it struggle at volume. With 20+ people on a call, the icons indicating whether a person has audio/video enabled are sometimes incorrect. The app says the person's computer audio is muted, but I can clearly hear them. In sum, It is best with intimate groups who are collaborating and every attendee is a participant.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Participant roles & permissions