TrustRadius
The best video conferencing app I have seen
https://www.trustradius.com/web-conferencingZoomUnspecified8.8925101
Mike Hilverda profile photo
August 11, 2019

The best video conferencing app I have seen

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
Business

Overall Satisfaction with Zoom

Zoom is used by our Sales, CS, and Executive teams to communicate with clients, vendor partners, and potential customers. We regularly need to do video conferencing where we can see faces, do screen shares, and record calls in a way that makes it easy to share the recording with others later.
  • I appreciate that you have many options for what is being shared and how the viewer experiences it when you do a screen share.
  • The video recording quality is good, and allows us to essentially make a training or demo video in the process of doing a call.
  • The scheduling Chrome extension makes it easy to turn a calendar event into a Zoom meeting.
  • On calls, audio quality can be bad, and we have spent time trying to fix it when time is short. It's rare, but it probably happens once a month.
  • Occasionally I will join a Zoom event on my calendar and be added to a "room" where I am the only person. I'll then get an email from other attendees who say they are logged into the meeting and can't see/hear me.
  • There are a lot of pop-ups that seem unnecessary when I just want to join and leave my calls smoothly.
  • Zoom has come out with new features that allow us to dump other programs and put more needed functionality in one place.
  • Zoom allows us to juggle lots of quick meetings throughout the day with easy calendaring and entry into and exit from calls.
  • Zoom screen-sharing is clean enough that we often hold meetings via Zoom with people in the same building rather than needing to gather.
We use Zoom Rooms for all-hands meetings, and to run webinars from static locations like conference rooms. I think there are easier to use programs out there for this functionality (i.e. more intuitive UI), but the fact that we already use Zoom and can have this tool through an existing product we use is great.
I was fairly satisfied with these other solutions when we had them, but after using Zoom for a few months I much prefer it. The video quality with Zoom makes it easy to see faces and converse face to face rather than just with audio. Zoom also has better settings and customizations than other apps, so each person within the account can set things to their liking.
Zoom works well for demos, trainings, and any situation where audio and video sharing are equally important. However, I have seen it struggle at volume. With 20+ people on a call, the icons indicating whether a person has audio/video enabled are sometimes incorrect. The app says the person's computer audio is muted, but I can clearly hear them. In sum, It is best with intimate groups who are collaborating and every attendee is a participant.

Zoom Feature Ratings

High quality audio
7
High quality video
10
Low bandwidth requirements
8
Desktop sharing
10
Whiteboards
8
Calendar integration
10
Meeting initiation
8
Integrates with social media
8
Record meetings / events
10
Slideshows
8
Live chat
8
Audience polling
10
Q&A
10
User authentication
7
Participant roles & permissions
9
Confidential attendee list
9