Best I've used in Years
August 13, 2019

Best I've used in Years

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom

For coaching and delivering virtual training.
  • One-on-one coaching...better connection.
  • Little problems with security and firewalls.
  • User-friendly.
  • Share documents easily.
  • High-quality video capability.
  • Ability to record easily and send out to participants.
  • Virtual breakouts still challenging.
  • Sometime mic doesn't always connect.
  • Lack of continuity between app and web.
  • Know it will connect all over the world with few problems.
  • Cost is unbeatable in the market.
  • So easy to use.
  • Can copy/paste my own meeting link.
I don't yet
Price, quality, ease of use and your support.
Cost, quality and ease of use.

Zoom Feature Ratings

Not Rated
High quality audio
9
High quality video
10
Calendar integration
Not Rated
Meeting initiation
6
Record meetings / events
9
Desktop sharing
9
Live chat
9
User authentication
Not Rated
Participant roles & permissions
Not Rated

Evaluating Zoom and Competitors

Yes - Adobe Connect...Adobe Connect was not user friendly, we had major issues globally and the support was very bad.
  • Price
  • Product Features
  • Product Usability
Features were highlighted as "easy to use"..I was a user in my previous roles and I was very weary that they had fixed their product. Unfortunately, though they said they did, they did not. Recording difficult to access and send out. Had to down load content in order to share virtually. Settings page and access were inconsistent and connection globally was even worse.
I would have spoken up sooner that Zoom was the better alternative yet I trust my team to make the decision.