Zoom is a must have for businesses with multinational customer presence
September 23, 2019

Zoom is a must have for businesses with multinational customer presence

Kunal Garg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoom

We use Zoom to deliver content and training to our customers as well as to conduct our meeting as most of our team is remote + spread across NA + SA. The business problem we have been able to solve using Zoom is that we are able to deliver a seamless experience to our customers throughout the world.

Pros

  • Screensharing
  • Video-sharing
  • Computer to cell-phone and vice-a-versa calls
  • Low bandwidth consumption
  • Ability to store recordings on the cloud

Cons

  • Android App UI is confusing.
  • It opens multiple windows and there are several unwanted options.
  • Google Calendar integration is from Zoom to Google, which is tricky as contact sync with Zoom is not that good.
  • Shorter time to deliver projects
  • Much easier to deliver content to customers using zoom sessions.
  • Low resource & space utilization on local as well as cloud storage.
It is the best among GTM & Adobe Connect
Online training, webinars, podcasts & group meetings.

Zoom Workplace Feature Ratings

Cloud PBX ()
Not Rated
Call Management ()
Not Rated
Mobile apps ()
Not Rated
8.0
High quality audio
8
High quality video
8
8.7
Calendar integration
6
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
Unified Communications Platform and Collaboration ()
Not Rated

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