Item: Zoom Workplace
Rating: 10
Author: Verified User

Overall Satisfaction with Zoom

Use Cases and Deployment Scope

We use Zoom across our organization and have encouraged the partners we work closely with to adopt use as well. We have a remote workforce and clients that are located across the US. Zoom helps us keep colleagues connected—whether it's through an immediate call or in-depth collaboration. It also allows us to save money on travel, as the interface is so reliable and intuitive that we can often simply use it instead of needing to present in-person. Granted, some of those are benefits of traditional web-conferencing, and we do use Slack as an internal web conferencing tool as well. But Zoom is the most intuitive large-scale web-conferencing tool we've found for connecting.

Pros and Cons

Pros

Provides every team member with a Personal ID and link for "instant meetings". This is awesome to use with clients where there's a need to connect quickly, and eliminates the problem caused by so many conference lines/services: that you're not sure if anyone else is already using it.
Zoom integrates beautifully with Calendly to assist with seamless scheduling of meetings.
Zoom is incredibly intuitive to use, even for our clients who aren't the most web-savvy.
Zoom's recording functionality is intuitive and seamless.

Cons

Occasionally, Zoom can cause your computer to freeze as you're trying to open it and log into a meeting. This seems to be a result of not having downloaded the latest update.

Return on Investment

Cost savings, as we don't have to travel for every meeting. Zoom's intuitive software makes it easy to do everything from catch-up to collaborate online. Real-time screen sharing is excellent.
Zoom is easy enough that anyone in our organization can schedule a meeting. It's not so complex that it requires a significant learning curve, which creates efficiencies in both the scheduling and on-boarding.
Zoom has improved client collaboration, as no clients are intimidated/can't figure out how to use its interface. Everyone feels comfortable setting it up and joining a call or collaboration—regardless of their "tech-savviness."

Zoom Rooms

I haven't had the need to use Zoom Rooms yet.

Alternatives Considered

GoToMeeting and Cisco Webex Calling

As I mentioned, Zoom has a much more intuitive interface. It's integration with the Cloud is seamless for recording. It's management of individual users, and elimination of the need for one "single use" line, is superb. It's much less intimidating for our clients to use. Its integration with other apps is easy, and in my opinion, it has better and more consistent audio than GoToMeeting or WebEx.

Likelihood to Recommend

Zoom is incredibly well-suited for any meeting of remote groups or teams, and for large online conferences (e.g., 10+ people). Screen sharing is easy, as is changing hosts. It's less appropriate if you already use a collaboration software—like Slack—and don't frequently have a need to loop in parties outside of that software. In that case, it's easier to use Slack's call functionality if the call is between a limited number of parties who all use the software.

Zoom Workplace Feature Ratings

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