Zoom Has Transformed Communication and Collaboration for Western Union
October 15, 2019

Zoom Has Transformed Communication and Collaboration for Western Union

Tanner Lichty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom

Zoom has been deployed company-wide for Western Union. We have several hundred conference rooms globally that are currently using Zoom Rooms. These rooms vary in size from small huddle rooms to large combining spaces. In addition, all employees have the Zoom app on their laptop and can join meetings that way. We also use the webinar feature very often for large training sessions. Zoom provides the company with an easy to use and simple video conferencing solution that makes collaboration accessible to all users.


  • The user interface is extremely easy to use. This makes it so all skill levels can join a meeting easily.
  • The audio and video quality for meetings is very good. This makes for clear sound quality and HD video.
  • The Zoom chat and phone features add additional communication options.
  • The record function is easy to use and allows users to record and send the file to people who may have missed the meeting.


  • The Zoom Rooms alerts could be better set up so the admins are not getting countless emails every day.
  • The dashboard could be better optimized for PC.
  • Zoom has allowed all global users to easily join meetings without the assistance of IT admins or AV technicians. The technology that we used prior to Zoom was not user-friendly and made for many issues.
  • Webinars have made company-wide training very easy to conduct. This allows trainers to reach a huge audience without having to worry about interruptions and technical difficulties.
  • Collaboration and communication have been increased company-wide, which makes for greater gains for the company long term.
Zoom Rooms makes it easy for users of all technical skill levels to easily join a meeting without audio and visual issues.
Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Zoom is fantastic for users to easily join a meeting from their laptop. Zoom also works wonderfully in conference rooms spaces when paired with touch screens. These touch screens running Zoom Rooms make it easy for a user to walk into the room and quickly start a meeting. It is slightly less optimal for large, all-hands meetings.

Zoom Workplace Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
Not Rated
User authentication
Participant roles & permissions


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