Zoom works well for most!
July 19, 2021

Zoom works well for most!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Zoom Rooms

Overall Satisfaction with Zoom

In line with the new hybrid workplace reality, we had to find an easy way to reach out to our users (and mostly clients) outside the usual paradigm. Zoom was the easiest and most commonly used video platform by our client. Even companies that used MS Teams and Webex as their pro solution, it was not uncommon for employees to use Zoom from time to time
  • Easy connection to video calls.
  • Works on all platforms.
  • Good overall quality (audio & video).
  • Security was/is not at the pro level.
  • Feature set limited for common users.
  • Limited integration to other platforms/devices.
  • Reaches all types of clients, novice users.
  • Works fast and well (free version).
  • Easy to connect to when engaging a client.
  • Reaching clients in new format.
  • Easy to integrate for typical non-users.
  • Ability to set up quick ad-hoc project meetings on the fly.
We used Zoom to tailor to our customer base as it was more widely used and commonly referred to by our "average" non-technological clients. We also have been using, and still are, Webex for our internal meetings as well as all of our enterprise level customer presentations. We feel Zoom is appropriate for most but that Webex is Bbst for the enterprise.

Do you think Zoom delivers good value for the price?


Are you happy with Zoom's feature set?


Did Zoom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom again?


Zoom works very well in the consumer world and also seems to be a go-to solution for online classes. Its simplicity and easy access make it a great tool for typical non-users. It might not be suited for Board meetings and enterprise-level video conferencing, however, it serves the masses very well and has plenty of fun features that make it a fun experience for consumers.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Participant roles & permissions