The Last Video Conference Software You’ll Ever Need
April 26, 2022

The Last Video Conference Software You’ll Ever Need

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom

At our organization Zoom is used for daily communication both in 1:1 settings, the chat function, and video calls. It is also used for hosting internal and external meetings, publishing webinars, conducting interviews, recording work brainstorm sessions, and for live audio captioning. We also use the live stream functions to broadcast public-facing meetings on YouTube and Facebook. We use the Zoom cloud to store recordings of all zoom meetings and keep records of the occurrences. We integrate it into all of our calendar invites and use other app integrations such as pairing it into Slack.
  • Video meetings
  • Webinars
  • Recordings
  • Live Captioning
  • Admin User Settings Interface
  • Better workflow in meetings.
  • Better recordings of meetings.
  • Better live audio captioning.
  • Better group training sessions.
  • Stronger on camera presence during staff meetings.

Do you think Zoom delivers good value for the price?


Are you happy with Zoom's feature set?


Did Zoom live up to sales and marketing promises?


Did implementation of Zoom go as expected?


Would you buy Zoom again?


In my experience Zoom is well suited for any situation in which 2 or more people need to meet, share screens, have a short chat to a long conversation, or host a webinar that is outward-facing. In general, Zoom is less appropriate in a situation where a short phone call would be more applicable. For longer conversations, the recoding function including the annotation of the conversations into a text file is extremely useful. It acts as a meeting stenographer. Likewise, the attendance reports and sign-up reports help track who was at the meeting, when, and for how long. It is an invaluable platform for hosting staff meetings or larger team meetings.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Participant roles & permissions

Zoom Support

Zoom has a highly responsive support team, and their help topics section includes a number of highly detailed resources on how to get the most out of the Zoom platform. In the rare instance, we have had a problem with Zoom we have been able to resolve it quickly with either the support of Zoom or by using their prefabricated materials in the help section.

Using Zoom

There are some elements of the platform’s more detailed features that require experimentation and some acclimation. That being said the core features and the security features are excellent and very easy to use. The core service of providing a communication platform is instantly accessible and the paid features are easy to identify and use as well. Overall it provides everything as advertised and does not require a significant learning curve to begin using at all.